All item sold are not eligible for refund unless mutual agreement has been completed between customer and customer service.
Refund due to size and colour difference:
Refund due to size and colour difference will not be accepeted.
Kindly make sure that the size you bought is correct by using the measurements provided in each product’s description page before you check out
Defective Item:
- product is damaged / has a hole / torn / scratched / has defects
- product has dirt stains
- Due to stocks come in bulk, please note that there can be minor defects or dirt stains on the garment. We are sorry to inform that we cannot provide exchanges / refunds for slight defects.
- We will check each garment before shipping them out to you to make sure that there are no obvious dirt stains or defects.
Defects or dirt stains 1cm and above
- We will provide you an exchange with a new same garment for the defected/stained item. You will have to send the item back to us.
- Items returned should have the tags intact and in the original condition as received (unworn, unwashed, unaltered).
- Please contact us and provide us the following details to proceed with an item exchange: (1) Order ID (2) Photo of the defected/stained part of the garment
- We only accept returns within 5 working days from the day when parcel tracking status is shown “Delivered/Received”. Customers hold full responsibility until we receive the returned item.
- Should the item to be exchanged becomes unavailable (sold out), customers can choose to make a refund / change to other items with the same price available in store.